Volunteer Support Group Assistant

The Support Volunteer is part of the volunteering team of Say Aphasia. Alongside the Peer Leader and Helping Hands Volunteer, the Support Volunteer supports individual Say Aphasia meet-ups. The role specifically focuses on supporting the peer leader in roles that are easier for someone without language impairment.

Roles include:

Provide a safe, inclusive and accessible environment

Adhere to Say Aphasia’s policies and procedures

Responsible for group admin, alongside the Peer Leader:

• Ensure group checklist is completed and implemented, during support group meet-up

• Ensure the attendance forms are completed at every meet-up

• Ensure the member forms are completed for new members

• Ensure the visitor forms are completed for any visitors

• Give ‘Welcome Packs’ to new members

• Ensure members are contacted if group plans change, and inform the Charity Co-ordinator

  Responsible for gathering members' information using Say Aphasia’s digital Forms alongside the Peer Leader

• Ensure contact details and emergency contact details are gathered and up to date

• Ensure contact preferences are gathered and up to date

• Ensure pertinent medical concerns are known, up to date and readily available

 Provide communication support for members during the support group

• Support members to have a successful conversation

• Ensure everyone has access to communication aids

• Ensure members have the tools and support to express their opinions and ideas

• Gather any members suggestions, comments and requirements mentioned during the support group

• Be aware of, and capitalise on each members' communication preferences (their preferred way to have a conversation). Add notes to the tablet computer if needed

• Offer a listening ear to members and sign post them to relevant support

    Contribute to improving the service:

• Support Local Group Facilitator with gathering feedback from members when required

• Note down any issues, ideas for improvement and relay this to the Charity Co-ordinator

    Support other volunteers

• Attend regular catch-ups with the Peer Leader and fellow volunteers

Be an active advocate for the group. Encourage a positive group ethos

Responsible for safeguarding during each group meet-up: overseen by the Local Group Facilitator

• Responsible for the safekeeping of the tablet computer (iPad) and members' information

• Be aware of members' pertinent medical concerns

• Be aware of health and safety policy

 Ensure regular communication with the Charity Co-ordinator:

Inform the Local Group Facilitator of any:

• changes to future group meet-ups

• changes to members details

• fundraising opportunities

Attend a quarterly support meeting for all Support Volunteers.

Contact the Charity Co-ordinator if any issues arise that cannot be resolved with the peer leader.

Time commitment:  Club runs every Wednesday, 10:30 – 12:30.
Expenses reimbursed: Out of pocket expenses are reimbursed.
Training provided: Full training is provided along with an induction.
Selection procedure: Informal discussion, application form completion, 2 references and a disclosure and barring check.
If you are interested in this opportunity, please contact us using the form below.