GVS staff will:

Observe high standards of personal conduct, including politeness, fairness and sensitivity, and demonstrate integrity, objectivity, competence and confidentiality in carrying out our work
Acknowledge all communications promptly
Answer all telephone calls promptly or direct all calls to an answering service
Respond promptly to all messages left
Offer as much information and immediate advice as possible
Advise enquirers of the name and contact details for the officer responsible for dealing with their enquiries
Make arrangements to provide a service that suits the needs of all stakeholders
Make our Complaints Procedure readily available to all
Listen to the concerns and views of our stakeholders and consult regularly to ensure that their needs are being met and to continually improve the service
Revise this statement on a regular basis in the light of feedback from our stakeholders

Adopted May 2015