Listen and Connect Volunteer

Listen and Connect is a telephone listening service for older people who may be experiencing feelings of loneliness and isolation. This service provides a safe space, where people are listened to, supported to explore the issues that are important to them, helping people consider whether they need support, but also identifying what brings them hope, purpose and a sense of belonging.

The primary role of a Listen and Connect Volunteer aged 18+ is to:

• Empathetically listen to callers and where necessary, signpost them at their request

• Talk to callers being non-judgemental, confidential and compassionate; and explore the issues that are important to them

• Provide our clients with time and space to listen to their stories and concerns, and offer reflection and support to help them find their own way forward

• Work from the comfort of your own home

• Provide resources and information as required

• Uphold and adhere to our policies, specifically confidentiality and GDPR

Requirements

• Must have a Smart phone/laptop/tablet with headphones to download the phone system app

• Must engage in all training and supervisions to enhance your understanding and delivery of the role

It’s amazing the difference you can make through simply listening to someone who may be experiencing feelings of isolation and loneliness.  If any concerns arise, we’ll be there to support you.

Volunteering can be a rewarding experience that offers personal fulfilment and satisfaction while helping others.

Time commitment:  A suggested weekly time commitment is 1 shift of 3 hours, negotiable with the organisation.
Expenses reimbursed: Out of pocket expenses are reimbursed.
Training provided: All volunteers are provided with full training.
Selection procedure: Informal discussion, application form completion, 2 references and a disclosure and barring check (cost met by organisation).
If you are interested in this opportunity, please contact us using the form below.