Job Vacancy - Information and Advice Officer at Care & Repair Cardiff and the Vale

Would you like to be part of a successful and motivated team helping older people remain living independently in their own homes?  

Care & Repair Cardiff and the Vale is a registered Charity which exists to support older people living in Cardiff and the Vale of Glamorgan to repair, adapt and maintain their homes to enable them to live as independently as possible with increased safety, security, warmth and comfort. 

We are currently seeking: 

 Information & Advice Officer

35 hours per week 

£22,000 pa 

(NB – salary subject to pay review)

This role is part of the Agency’s Casework Service and will provide accurate, impartial and comprehensive information and advice to enquirers by telephone, post, email and social media.  The Information and Advice Officer will assess a client’s situation and discuss options available to them.  The Information and Advice Officer will then identify and advise clients on the next steps, making suitable referrals as well as signposting to and providing factual information about the role of other organisations or services who can support them.

This will be a busy role and you will need to have good organisational and communication skills with the ability to work on your own initiative and manage complex workloads.

 The role will focus on the provision of a high quality service that is holistic, problem-led and is tailored according to an individual’s needs. 

 This post will be primarily office based at the Agency’s offices in Cardiff

For further details and an application form, please telephone 02920 473337 between 9:00am – 4:00pm.  You can also request an application pack by email to careandrepair@crcv.org.uk  

 Applications to be returned by 5:00pm Wednesday 28th July 2021 

 Interviews to be held on Friday 6th August 2021