Job Vacancy - Financial Inclusion Officer

Vacancy with Newydd Housing Association

35 Hours / Permanent

Tongwynlais, Cardiff with regular travel in and around the Vale and Valleys Areas

£33,988 to £35,776

If you think customer service is an attitude and not just a department and providing friendly, efficient, and personalised services to customers is second nature to you then this exciting role could be your next career opportunity.

About Us

Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas.

About the role

Working closely with colleagues in our Housing Team, the Financial Inclusion Officer will provide support and assistance to our tenants with budgeting, income maximization and welfare benefits. Crucially you will provide much needed support with universal credit applications and housing benefit claims as well as raising awareness of current and future welfare reform changes. You will be working in the community, providing home visits to our residents, attending community events, and representing Newydd at external meetings and forums.

About you

Relevant and proven experience within the financial inclusion, welfare benefits or money advice sector is essential for this role, along with a good knowledge of welfare reform, housing benefits, budgeting and delivering financial inclusion initiatives. IT skills and a good working knowledge of Microsoft applications are also essential.

The right attitude is just as important to us as the skills and experience you bring. We are looking for a Financial Inclusion Officer who has a strong customer service ethos, will go the extra mile and who is also a team player who can take ownership for resolving issues and meeting our tenants needs.

If you have a strong background in benefits and income maximisation, and experience of rent account management or tenancy support, we would love to hear from you.

So if you pride yourself on providing excellent customer service and you have great problem solving and communication skills along with a can do attitude then why not apply?

Closing date for applications: Midnight on Monday 4 November 

Interview date: Tuesday 12 November 2024

Newydd are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.

Want to know more?

To apply for this job, you will need to complete our short online application form. For further information and to apply online please go to www.newydd.co.uk/jobs