Invisible Walls Helpline Volunteer
Volunteers aged 18+ are required to provide information, guidance and support for families and friends and prisoners through the PSF helpline; and providing face-to-face support for prisoners and their families.
Key Tasks
To provide telephone support, information and guidance to the families and friends with a person residing at HMP & YOI Parc
To provide telephone family support for prisoners residing in HMP & YOI Parc
To provide support for prisoners and their visitors during the domestic visit where requested
To provide face to face support with prisoners regarding family issues such as child contact, relationship breakdown, social services involvement etc.
To liaise with internal departments and external agencies to resolve problems faced and queries posed
To familiarise oneself with relevant information and policies in place at HMP & YOI Parc, and to adhere to such rules and regulations
To record all contact with prisoners, family members and other departments or organisations
Time commitment: A suggested weekly time is 3 hours, negotiable with the organisation.
Expenses reimbursed: Reasonable expenses are reimbursed.
Training provided: In order to fulfil this role, training will be provided by the prison service.
Selection procedures: An informal discussion, application form completion, 2 references and a disclosure and barring check (cost met by organisation) and Home Office vetting.
If you are interested in this opportunity, please contact us using the form below.