Newydd Job Vacancy - Digital Support Assistant
35 Hours, Permanent
Tongwynlais, Cardiff with fully flexible agile working options
and with some travel in the Vale & Valleys area
£20,247 to £21,312
Do you have a keen interest in the latest apps and mobile devices? Do you also have great communication and customer service skills? We are looking for an enthusiastic and tech savvy individual who is passionate and motivated to support others in developing their digital skills.
About Us
Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas.
About the role
An exciting opportunity has arisen to play a key part in our digital journey and to join our tenant focussed Community Regeneration Team. We are looking for a Digital Support Assistant to support tenants in accessing and making the best use of technology. This includes providing technical support, coaching, and resources to help tenants use technology to improve their lives.
You will support our digital drop-in surgeries, roadshows and tenant events to spread the word about all things digital. As Digital Support Assistant you will be creating user-friendly guides that champion the benefits of new technology and keeping accurate records on participant engagement and impact, along with digital inclusion assets.
About you
You will have a keen interest in all things technical and be a great team player. You will have good communication and customer service skills and the ability to help people of all age groups and abilities engage with new technology. Inclusion is at the heart of this role.
You should be educated to GCSE level, with a good working knowledge of MS Office 365 applications. This is a busy and varied role, so we need you to have strong organisational skills and be able to prioritise work and meet deadlines.
So, if you are excited about the opportunity to give our tenants the tools to face the digital world, if you pride yourself on providing an inclusive service and you have great communication skills then why not apply?
Closing date for applications: midnight Sunday 1 October 2023
Interview date: Tuesday 17 October 2023
*Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received so please apply early to avoid disappointment.
Newydd are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.
Want to know more?
To apply for this job, you will need to complete our short online application form. For further information and to apply online please go to www.newydd.co.uk/jobs