Llamau Youth Homeless Helpline

Imagine a world without homelessness

Llamau is a leading Homeless Charity in Wales supporting the most vulnerable young people and women. We are particularly well known for working with those most at risk, care leavers, people who have been involved in the criminal justice system, people who have experienced domestic abuse and people who have had chaotic and disadvantaged lifestyles.

At Llamau we never give up on anyone.

The Helpline

In 2019 the Youth homeless helpline was launched after several youth homelessness charities came together to form End Youth Homelessness Cymru.

It is the first out-of-hours helpline for young people run in partnership with Shelter Cymru. It is one project within the early identification, intervention and engagement services at Llamau. These services are right at the heart of the mission to end youth homelessness in Wales.

The Youth Homeless Helpline is there to provide a friendly, holistic service to young people during a very frightening and confusing time.

We are a volunteer led advice line and for the most part we are referring young people to their Local Authority, but there are also other services that we signpost including those that are offered by Llamau itself. We ensure that the young people we support understand the options available to them and empower them to take the lead in resolving their housing needs.

Volunteer with Llamau

The Youth homeless helpline relies on volunteers to ensure that we can be there for young people when they need it the most. We are looking for volunteers who are driven to end youth homelessness in Wales. The circumstances surrounding a young person’s homeless situation could be dictated by a number of reasons, so you need to a good listener with an empathetic, non-judgmental approach. 

Full training and ongoing support is provided. Details of how to apply can be found at www.llamau.org.uk/helpline-volunteering