HMRC needs support to help hard to reach customers

HMRC is looking for voluntary and community sector organisations to support them in helping customers they currently find hardest to reach, who cannot or will not interact directly with them or need extra support in doing so. It has secured £5.5 million for a three-year programme from April 2024 to March 2027 (£1.835 million per year), to fund voluntary and community sector (VCS) organisations to help them provide advice and support to customers who need extra help in understanding and complying with their tax obligations and claiming their entitlements, including those who are digitally excluded.

HMRC is inviting bids for funding of between £30,000 and £600,000 per year, with a maximum threshold set at 50% of your organisation’s turnover (last audited accounts). The application window opened on Monday 24 July 2023 and the window closes at 11.59 pm on Monday 21 August 2023.

 Further information on the application process, including the funding aims and eligibility criteria, can be found on HMRC’s website.

 HMRC is also hosting webinars on Wednesday 26th July and Tuesday 8th August 2023 to answer queries related to the application process, eligibility criteria, and other important details. Please use Eventbrite to book one of the Q&A sessions.