Free, confidential and impartial information and advice

Citizens Advice Cardiff & Vale are an independent charity that provides free, confidential and impartial information and advice to the residents of the City and County of Cardiff and the Vale of Glamorgan, as well as to Wales and further afield.

We can offer advice face-to-face, telephone, webchat and email as well as delivering advice from our Barry office and outreach premises in the Vale of Glamorgan and Cardiff.

We offer detailed and specific advice on the issue(s) affecting our clients, including complex benefit, debt, employment, discrimination and housing matters. It may include assisting in completion of forms or drafting of correspondence, providing sample letters or other self-help material and guidance, one-off negotiations on the client’s behalf (and with appropriate authorisation).

For a list of all of the ways to speak to us by phone, please see our telephone numbers page and details of our locations, please see https://cacv.org.uk/contact/our-locations/.

Residents of Cardiff and Vale can contact our Cardiff and Vale Advicelink service on 0808 278 7925. Those outside Cardiff and Vale and or requiring specialist advice should call our Advicelink Cymru service on 0800 7022 020. Clients who require text relay can call 18001 08082 505720. Lines are open between 9am and 6pm Mondays and Thursdays, and between 9am and 5pm Tuesdays, Wednesdays, and Fridays