Cardiff and Vale University Health Board Updated Escalation Status

Cardiff and Vale University Health Board is in an improved position thanks to the collaborative efforts of colleagues and partner organisations, and importantly the support of the public. Subsequently the Health Board has de-escalated the status from Business Continuity Incident to Level 4 (extreme pressure) effective today (November 9th 2023). The situation will continue to be routinely assessed, however there is a considerable amount of work still to be done to maintain this stability more longer term.

On behalf of the Health Board, sincere and heartfelt thanks to colleagues who have pulled together and supported one another in taking swift action to support patients. The perseverance and diligence shown has been truly remarkable.

There has been a decrease in the number of patients in the Emergency Unit, therefore easing pressure on colleagues and freeing up capacity for us to treat the most unwell of patients which require immediate emergency treatment.

Using data modelling and what we know historically about seasonal operational pressures, we anticipate figures have the possibility to fluctuate as we go firmly into the winter period where colder temperatures are causal of increased trips, falls and accidents; particularly among those aged 65+ years in the community where the prevalence of frailty is greater.

Anyone concerned, including loved ones or carers can access face to face appointments within the community, by telephone or video link. To make an appointment, please phone 02921 832552 or email staysteady.cardiff@wales.nhs.uk.

We would like to take this opportunity to further appeal to the public to continue to help us, help you, by choosing services appropriately and using emergency services only when absolutely necessary.

If your condition is not life-threatening but you feel unwell or unsure of your symptoms, please visit the NHS 111 Wales Symptom Checker for further support. Alternatively, phone 111 where your condition will be assessed and an appointment time offered (where required). 

Your GP is your Primary Choice for long-standing medical conditions that need reviewing. Each member of the primary care team has skills and expertise in different areas, enabling you to get the right support, from the right healthcare professional, first time. Your community pharmacy can also help with over-the-counter medication and advice.

Please be patient and respectful to colleagues who are working under unprecedented pressure to care for patients during this challenging time. 

Please note, the official and factually correct terminology used to refer to ‘level 5’ escalation status nationally in Wales is ‘Business Continuity Incident’ which has been misreported by some media outlets who have publicised the reference used by NHS England.